Details about our FLOTE online store terms and policies.

 

Store Returns& Cancellations Policy.

 

Once an order is placed on the online store, it cannot be cancelled. We send all new orders to our warehouse to be packed for shipping as soon as possible. 

However, we offer a 30-day money back guarantee. If, for any reason, you are not completely satisfied with your Product purchased from the store, you can return it within 30 days of receipt for a full product refund less shipping charges. To initiate a refund and to arrange for the return of the Product, contact us. You are responsible for the costs of shipping the Product back to CRC Innovations. Please note: The Product must be in its original packaging and in "like-new" condition.

CRC Innovations offers a limited 1-year warranty.

 

Terms & Conditions of Sale.



Welcome to the online store (the “Store”) provided by CRC Innovations LLC (CRC). Your purchase of CRC products (“Products”) from the Store constitutes your agreement to be bound by these Terms & Conditions of Sale (“Terms & Conditions”) and the terms of the version of the Limited Warranty with a Product. We reserve the right to change these Terms & Conditions at any time, so please review the Terms & Conditions each time prior to making a purchase from the Store. Every time you order Products from CRC, the Terms & Conditions in force at that time will apply between you and CRC. If you have any questions regarding these Terms & Conditions, please contact us.

As a consumer, you have certain legal rights. The disclaimers, exclusions, and limitations of liability under these Terms & Conditions will not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties, including exclusions relating to products that are faulty or not as described, or the exclusion or limitation of incidental or consequential damages or other rights. For a full description of your legal rights you should refer to the laws applicable in your country or jurisdiction. Nothing in these Terms & Conditions will affect those other legal rights.

Although the Store is accessible worldwide, the Products offered on the Store are not always designed and tested for use in all countries. If you choose to access the Store and/or use the Products outside the United States and Canada (each, a “Target Country”), you do so on your own initiative and you are solely responsible for complying with applicable local laws in your country. You understand and accept that the Store is not designed for use in a non-Target Country and some or all of the features of the Store may not work or be appropriate for use in such a country. To the extent permissible by law, CRC accepts no responsibility or liability for any damage or loss caused by your access or use of the Store in a non-Target Country.

THIS IS A LEGAL AGREEMENT. BY PLACING AN ORDER FOR CRC PRODUCTS, YOU ARE ACCEPTING AND AGREEING TO THESE TERMS & CONDITIONS ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT IN CONNECTION WITH THE PURCHASE. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE TERMS & CONDITIONS ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. YOU REPRESENT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO PURCHASE AND USE PRODUCTS AND TO ENTER INTO THIS AGREEMENT. IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THESE TERMS & CONDITIONS, YOU SHOULD NOT PURCHASE THE PRODUCTS.

1. Compatibility.
You acknowledge that you have verified the compatibility of the Products you are purchasing with other equipment in your home (e.g., tablet computers, e-readers, etc.). You are solely responsible for determining the compatibility of the Products with other equipment in your home, and you accept that lack of compatibility is not a valid claim under the warranty provided with your Products but does not otherwise constitute a basis for receiving a refund after the 30 day refund policy described below.

2. Reservations and Pre-Orders.
Products available for reservation and pre-order may be offered for sale by CRC. Your placement of a reservation and pre-order creates a contract for sale.

By placing a reservation and pre-order for a Product that is not yet available for sale, you make an offer to CRC to purchase the Product subject to these Terms & Conditions. CRC will obtain an authorization from your bank or credit card company for $0. CRC does not capture payment until a Product actually ships, so an authorization from your payment card company may stay open for several days or weeks before a charge is actually made.

You may cancel your offer to purchase Products at any time prior to shipment and you will not be charged. You will receive an email several days prior to the shipment of reserved Products in which you will have an option to cancel your offer and you will not be charged.

Later, when the Product is offered for sale, CRC may accept your offer to purchase Products subject to these Terms & Conditions. At that time, CRC will capture payment on the payment card you provided and ship your Product. CRC may obtain an additional authorization from your payment card company to confirm necessary funds are available to purchase the Products requested.

CRC reserves the right to cancel or refuse any order for any reason at any time prior to shipment, including after an order has been submitted, whether or not the order has been confirmed. We may attempt to contact you if all or a portion of your order is cancelled, or if additional information is needed to complete and accept your order.

3. Availability and Pricing.
All Products offered on the Store are subject to availability. Prices for the Products are subject to change without notice at any time.

4. Sales Tax.
Depending on the order, CRC calculates and charges sales tax in accordance with applicable laws.

5. Resale and Title Transfer.
Purchases made on the Store are intended for end users only, and are not authorized for resale. Title for Products purchased from the Store passes to the purchaser at the time of delivery by CRC to the freight carrier, but CRC and/or the freight carrier will be responsible for any Product loss or damage that occurs when the Product is in transit to you.

6. Shipping and Delivery. Please visit Shipping Information.

7. Returns.
If, for any reason, you’re not completely satisfied with the Product you purchased from the Store, you can return the Product within 30 days of purchase for a full refund less shipping charges. To initiate a refund, and to arrange for the return of the Product, please contact us. You will receive a full refund of the price you paid for the Product less shipping charges. We will process the refund due to you as soon as possible and, in any case, within 30 days from the date of receipt of the returned Product by CRC. Please note: The Product must be in its original packaging and in "like-new" condition. For warrantied repairs or replacements please see our warranty information.

8. Disputes and Arbitration
(a) Contact CRC first. If a dispute arises between you and CRC, our goal is to learn about and address your concerns. You agree that you will notify CRC about any dispute you have with CRC regarding these Terms & Conditions by contacting us.

(b) Binding Arbitration. You and CRC agree, subject to clause 8(g) (Protection of Confidentiality and Intellectual Property Rights), to submit any claim, dispute, action, cause of action, issue, or request for relief arising out of or relating to these Terms & Conditions or your use of the Products to binding arbitration rather than by filing any lawsuit in any forum other than set forth in this section. Further you agree arbitration is final and binding and subject to only very limited review by a court. You also waive your right to any form of appeal, review or recourse to any court or other judicial authority, insofar as such waiver may be validly made. This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of or relating to your use of the Products. Subject to clause 8(g) (Protection of Confidentiality and Intellectual Property Rights), any dispute or claim made by you against us or us against you arising out of or relating to these Terms & Conditions or your use of the Products (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration except that you may take claims to small claims court if they qualify for hearing by such a court.

(c) Arbitration Procedures. You must first present any claim or dispute to CRC by contacting us to allow us an opportunity to resolve the dispute. You may request arbitration if your claim or dispute cannot be resolved within 60 days after presenting the claim or dispute to CRC. CRC may request arbitration against you at any time after it has notified you of a claim or dispute in accordance with clause 13 (Notifications). The arbitration of any dispute or claim shall be conducted in accordance with the then current and applicable rules of the American Arbitration Association as modified by this agreement. The place of any arbitration will be New York, NY USA, and will be conducted in the English language. Claims will be heard by a single arbitrator. The arbitrator may not award relief in excess of or contrary to what this agreement provides, order consolidation or arbitration on a class wide or representative basis, award punitive or consequential damages or any other damages aside from the prevailing party’s actual damages, or order injunctive or declaratory relief, except that the arbitrator may award on an individual basis damages required by statute and may order injunctive or declaratory relief pursuant to an applicable consumer protection statute. Any arbitration shall be confidential, and neither you, nor CRC nor the arbitrator may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement or appeal of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction. If any portion of this arbitration clause is determined by a court to be inapplicable or invalid, then the remainder shall still be given full force and effect.

(d) No Class Actions. There shall be no right or authority for any claims subject to this arbitration clause to be arbitrated on a class action or consolidated basis or on bases involving claims brought in a purported representative capacity on behalf of the general public (including, but not limited to, as a private attorney general).

(e) Fees and Expenses. All administrative fees and expenses of arbitration will be divided equally between you and CRC. Each party will bear the expense of its own counsel, experts, witnesses and preparation and presentation of evidence at the arbitration hearing.

(f) YOU MUST CONTACT CRC WITHIN ONE (1) YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE, OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED UPON SUCH EVENT, FACTS, OR DISPUTE.

(g) Protection of Confidentiality and Intellectual Property Rights. Notwithstanding the foregoing, CRC may seek injunctive or other equitable relief to protect its confidential information and intellectual property rights or to prevent loss of data or damage to its servers in any court of competent jurisdiction.

This arbitration clause shall survive termination of these Terms & Conditions.

9. Warranties and Disclaimers.
As far as permitted by applicable law, the Store, and all content available on the Store, is provided on an “as-is” basis without warranties or conditions of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. All products and services purchased through the Store are provided on an “as-is” basis unless otherwise noted in the Limited Warranty as stated on this website. You may choose whether to make a claim under these Terms & Conditions or the Limited Warranty or both, but you may not recover twice in respect of the same loss.

You use a Product at your own discretion and risk. You will be solely responsible for (and CRC disclaims) any and all loss, liability or damages resulting from your use of a Product, including damage or loss to you or any person, your home, Product, other peripherals connected to the Product, computer, mobile devices, and all other items and pets in your home.

Unless explicitly promising a “guarantee,” CRC does not guarantee or promise any specific level of health benefits or other benefit s from the use of a Product or any feature of it. Actual benefits vary with factors beyond CRC's control or knowledge.

10. Limitation of Liability.
Nothing in these Terms & Conditions and in particular within this “Limitation of Liability” clause shall attempt to exclude liability that cannot be excluded under applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL (A) CRC BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR INCIDENTAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THE PRODUCTS, EVEN IF CRC KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND (B) CRC'S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THE PRODUCTS, WHETHER IN CONTRACT OR TORT OR OTHERWISE, EXCEED THE FEES ACTUALLY PAID BY YOU TO CRC OR CRC’S AUTHORIZED RESELLER FOR THE PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS (IF ANY). THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. CRC DISCLAIMS ALL LIABILITY OF ANY KIND OF CRC’S LICENSORS AND SUPPLIERS.

11. Data Protection.
By placing an order for Products, you agree and understand that CRC may store, process and use data collected from your order form or phone/fax/email order for the purposes of processing the order. CRC may also share such data globally within the CRC group of companies. All CRC companies shall protect your information in accordance with the Website Privacy Policy. CRC works with other companies that help CRC provide Products to you, such as freight carriers and credit card processing companies, and CRC may have to share certain information with these companies for this purpose.

13. Electronic Communications.
You are communicating with CRC electronically when you use the Store or send email to CRC. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. When you order in the Store, we collect and store your email address. From that point forward, your email address is used to send you information about CRC’s products and services unless you opt-out of such emails using the opt-out link in the emails.

14. Notifications.
CRC may provide notifications to you as required by law or for marketing or other purposes via (at its option) email to the primary email associated with your CRC account, hard copy, or posting of such notice on CRC website(s). CRC is not responsible for any automatic filtering you or your network provider may apply to email notifications. CRC recommends that you add @crcinnovations.com URLs to your email address book to help ensure you receive email notifications from CRC.

15. Force Majeure.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an act or event beyond our reasonable control, including without limitation acts of God, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

16. Severability.
If any part of one or more of these Terms & Conditions becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation, such provision or part thereof will to that extend be deemed to not form part of the contract between us. The legality, validity or enforceability of the remainder of these Terms & Conditions will remain in full force and effect.

17. Waiver.
Failure or delay by us to enforce any these Terms & Conditions will not constitute a waiver of our rights against you and does not affect our right to require future performance thereof.

18. Governing Law and Jurisdiction.
These Terms & Conditions are governed by the laws of the State of NY without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. You agree to submit to the personal jurisdiction of the state and federal courts in or for Rockland County, NY for the purpose of litigating all such claims or disputes, unless such claim or dispute is required to be arbitrated as set forth in an above section.